• PLAN IT

This covert audit is being conducted to assess VISA credit card acceptance levels at various merchants. 


PROVE IT  (Proof of visit requirements)

The following attachments must be submitted with the survey:

  1. A storefront photograph
  2. Any applicable signage photos – Multiple photos are required


PREP FOR IT (Requirements – call ahead, certifications etc.)

  • Review these guidelines carefully prior to taking the certification quiz.
  • Confirm the location is a open for business before you arrive. 
  • A small purchase is required inside the location AND inside any kiosk/convenience store associated with a location (if applicable).  $5 limit per purchase.


ARE YOU THE RIGHT FIT? (Program Eligibility)

  • It is required to have a smartphone to capture photos and enter survey results.
  • Passing a certification quiz with 100% is required to participate.


THE MISSION (Shop instructions)

When you reach your assigned location…


  • Take a photo of the storefront: The image should include the front of the store, including the main store sign.
  • Take a photo of any credit card signage on the entrance door(s). 
  • Take a photo of any information posted about a non/limited acceptance policy using a Visa credit card.


  • Browse the store, focusing on any areas where you see a cash register/payment station.  Examples include:  Customer Service Counter, Pharmacy, Bakery, Floral etc.
  • Look for any signage that mentions a non/limited acceptance policy using a Visa credit card.

      Take a photo of any non/limited acceptance policy signage you see for ANY credit card brand


*IF you see multiple signs that are exactly the SAME, we just need ONE picture.  Only capture multiple pictures if the non/limited acceptance signage is different in different areas of the store.


SELF CHECKOUT LANES OR CASHIER CHECKOUT LANES


You will be assigned to evaluate EITHER a self checkout or a register with a cashier.  Check your shop for your specific assignment.


A small purchase is required.  Select any item you want.  Reimbursements are limited to $5.00. 


You can use any type of currency (cash, debit, credit) to make your purchase.  Review the cash register area for the following:

  • Signage or stickers showing the types of credit cards accepted
  • Signage or stickers explaining a NO or LIMITED acceptance policy for ANY credit card brand.
  • Store employees wearing a button regarding a NO or LIMITED Visa acceptance policy
  • Pamphlets or flyers explaining a NO or LIMITED Visa acceptance policy

If possible, discreetly snap a photo of register signage. Do not take photos of cashiers or store employees.


ONSITE GAS STATION VISIT (If Applicable)


If your assigned location HAS a gas station onsite, evaluate ONE gas pump for the following: 

  • Signage or stickers on the pump advertising which credit cards are accepted
  • Signage or stickers on the pump mentioning a NO or LIMITED acceptance policy for ANY credit card brand


Take a photo of ALL applicable signage/stickers to upload to your shop form.


CONVENIENCE STORES OR GAS STATION KIOSK


If your assigned location has a GAS STATION KIOSK OR CONVENIENCE STORE onsite, approach the convenience store and make the following observations:


EXTERIOR OF STORE/KIOSK

  • Signage or stickers on the entrance door advertising which credit cards are accepted
  • Signage surrounding a NO or LIMITED Visa acceptance policy
  • Take a photo of any applicable signage/stickers to upload to your shop form


INTERIOR OF STORE/KIOSK

  • Signage or stickers advertising which credit cards are accepted
  • Signage surrounding a NO or LIMITED Visa acceptance policy
  • Take a photo of any applicable signage/stickers to upload to your shop form


SHARE THE LOVE (Submit the survey)


Submit your evaluation immediately but no later than 12 hours after completing the onsite shop. Upload a copy of your receipt for reimbursement along with any applicable photos.


Contacts


Xxx xxx:

Email: xxx.xxx@ishopforipsos.com