This mystery shop is being conducted to evaluate the self check out experience at various H-E-B, Target and Walmart locations.
PROVE IT (Proof of visit requirements)
The following attachments are required to be submitted with the survey:
- Photo of the receipt.
- Photo of the self check out counter you used for your transaction. It needs to be a
photo of the entire check out counter.
PREP FOR IT (Requirements – call ahead, certifications etc.)
- Review these guidelines carefully.
- Confirm the location is open for business before you arrive.
- A purchase of several items is required at the self check out area.
ARE YOU THE RIGHT FIT? (Program Eligibility)
- You need a smartphone equipped with the PRESTO INSTASHOP APP to accept and complete this assignment.
- Take and pass the certification quiz with a score of 100%.
You will be reimbursed for a purchase up to $15 and have to spend a minimum of $12.
Please make all required purchases, and any optional you wish from the list below.
- One Fresh Produce Item (to be weighed)
- One Shelf Stable/Frozen/Refrigerated Item (to be scanned)
- One Alcoholic Beverage-optional for shoppers 21 and over
- You may add other items of your choosing in addition to the client required list
THE MISSION (Shop instructions)
When you reach your assigned location…
- Browse the store, shopping for the items on the approved shopping list.
- Approach the self-checkout area to purchase your items.
SCENARIO: Portray someone who is using the self check-out for the first time. As you are checking out,
ENGAGE A SALES ASSOCIATE and request help with weighing your fresh produce item.
When completing the transaction, evaluate the self-check out associate for the following:
- How difficult it was to get assistance at the self check out?
- Associate’s overall knowledge • Helpfulness of the Associate
- Did the Self Check Out Associate ask you to show ID for the alcohol purchase?
- Overall ease of the payment process
- Any difficulties you experienced in the process overall
SHARE THE LOVE (Submit the survey)
- Submit your evaluation via the PRESTO APP immediately upon leaving the store.
- Please note: Shops will automatically fall off your account if they are not submitted 8 hours after you claim your pin on the map. This is an automated process.